FAQ

Flammables, controlled knives, fresh food, medicine and counterfeits are prohibited; battery, liquid and powder items need channel pre-assessment.

Some channels accept them with UN38.3 certification; send the product name to our team for assessment first.

Small personal amounts may be accepted on certain channels, subject to ingredients and destination rules; commercial batches need destination certification.

Sea 25–45 days, air 5–10 days, express 3–7 days (for reference), depending on destination and sailings.

Get a warehouse address → cargo arrives → consolidate & pack → pay freight → international transit → sign for delivery. Six steps.

After dispatch our agent sends you the tracking number — use it on the carrier's official channel (shipping line, airline, DHL / UPS / FedEx), or send it to our agent for a one-on-one status check.

Charged on the greater of actual vs volumetric weight. Send cargo details (name, weight, dimensions, destination) for a one-on-one quote.

L × W × H (cm) ÷ dim factor (commonly 5000 or 6000, depending on the channel).

Fuel, remote-area and peak-season surcharges — all confirmed in the quote, no hidden fees afterwards.

Default receiver-pays; sender-pays (DDP) can be arranged — confirm before dispatch.

Receiver info, product names, quantities and value declaration; some categories need FDA / CE certification.

Depends on destination policy and declared value. We declare truthfully — compliance first, no evasion promises.

Compensation per our service protection terms, with one-on-one follow-up until the case closes.

The China warehouse has a free storage window; overage follows storage rules (confirmed before receiving, no amounts shown).

A dedicated agent follows your shipment from booking to delivery and proactively reports any exceptions.